Otjomuise Intercity Technologies (Pty) Ltd (“InterCity”), (whose registered office is at Unit 13, Square Park, Ludwigsdorf,
Klein Windhoek, Namibia) (“InterCity”, “we”, “our” or “us”), acting as data controller, is committed to protecting and respecting
your privacy. This notice (the “Privacy Notice”) is designed to tell you about our practices regarding the collection, use and
disclosure of information that you may provide via this website or our mobile applications (the “Platforms“).
This Privacy Notice (together with our Terms and Conditions, any other documents referred to in it and our Cookie Notice) sets out
the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following
carefully to understand our views and practices regarding your personal data and how we will treat it.
What information do we collect from you and for how long?
We may collect and process the following data about you:
Information you give to us. You may give us information, including info that can identify you (“Personal Data“), when you use our
Platforms, by filling in forms on the Platforms (such as the sign-up form), when you enter into any of our competitions, promotions or surveys, when you
correspond with us by phone, e-mail or otherwise, and when you report a problem with our Platforms.
- The information you give us may include:
- Mandatory information required to register for the service we provide
on our Platforms or
to access other services provided by us, including your name, email
address, date of birth,
gender, mobile phone number and a password. All these fields are
mandatory. InterCity will
not be able to provide you with the services offered on our Platforms if
information is not provided, consequently you will not be able to
register for a user
account on our Platforms;
- A photograph
- A postal address
- Details on your cars
- Your mini-biography
- A record of any correspondence between you and us
- record of any bookings you have made or trip related advertisements
you have placed with
or through our Platforms
- Details of accounting or financial transactions including transactions
carried out through
our Platforms or otherwise. This may include information such as your
payment card or bank
account details, details of trips or legs you have booked or offered
- Details of your visits to our Platforms and the resources that you
- Your replies to any surveys or questionnaires, such as your reviews on
the trips you have shared with other members of our community. Such
information may be used for analytic & user understanding
- Information we may require from you when you report a problem with our
Platforms or our service, such as the subject of your request for
- Location information when you have given consent to the collection and
processing of these data
- Passport, Driving Licence, ID card and such other documents that you
have agreed to provide to us
- Information we collect automatically
- If you sign up via social media authentication methods, InterCity will access certain
Personal Data (e.g. first name, surname, picture, email, number of Facebook friends, etc.)
in your social media account pursuant to the applicable terms and conditions of these social
media platforms. We may also collect some of your Personal Data when you interact with third party
social media features, such as “Like” functions.
- With regard to each of your visits to our Platforms, we may collect, in accordance with
applicable laws and where required with your consent, information relating to the devices you use and
the networks you are connected to when using our services. This may include the following information:
your IP address, log-in information, browser type and version, browser plug-in types and versions, operating
system and platform, advertising identifier, information about your visit including the URL clickstream to,
through and from our Platforms, products you viewed or searched for, download errors, length of visits to
certain pages, page interaction and any phone number used to call our customer service number.
We collect this information through the use of various technologies including cookies (for further
information please refer to our Cookie Notice).
- We also collect aggregated information regarding your activity on our Platform (such as the amount of rides offered,
your message response rate, etc.). Such information may be published on your public profile on our Platform.
- Data retention
- Except regarding the categories of Personal Data, your Personal Data will
be stored for the duration of your relationship with us and then put beyond
- 5 years after your last use of our Platform, if you did not close your
- 1 year after the closing of your account, except if you received a
negative rating or report, in which case your Personal Data is stored for
either (i) a 2-year period following the latest negative rating or report,
or (ii) 1 year after the closing of your account, whichever is longer.
- The following categories of Personal Data may be stored for different
- Financial data (e.g. payments, reimbursements, etc.) is stored for the
duration required by applicable tax and accounting laws;
- All user-generated content (e.g. comments and ratings) is anonymised but
remains available on our Platforms.
- In the event that your account is suspended or blocked, we will keep your
data for a period of between 2 and 10 years in order to prevent you from
circumventing the rules applying to our Platforms.
How do we use the information we collect from you?
We will use the information we collect:
Who are the recipients of the Information we collect from you and for which purposes?
When you use our services, some information about you is shared with the members of our communities, either on your public profile
or during the booking process (e.g. we give your telephone number to the members with whom you will share a ride).
We may receive and send information about you, including your Personal Data, if you use any of the platforms we operate or from other
InterCity entities and affiliates, for the purposes outlined in this Privacy Notice.
We are also working closely with third parties which may be the recipients of your Personal Data such as:
Our business partners who are social media platforms and which may provide you with connecting services, such as the connection of the
information of your profile, from their social media platforms to our Platforms;
- Our business partners who may advertise their services on our Platforms and to which you may decide to sign up for: these services
may be any service related to our services such as insurance services, banking services, rental services, etc.
- Our business partners who may advertise our services on their websites.
- Our sub-contractors in technical, payment, identity verification and delivery services,
analytics providers or credit reference agencies.
We only share your Personal Data with any of these third parties in the following cases:
- Where it is necessary to involve a third party service provider, for the performance of any
contract we enter into with you in order to facilitate or extend our services (e.g. if we charge
you any fees or collect any money from you in relation to any services on the Platforms)
- As part of the booking process and in order to provide the requested services, information
such as your name, photography, mobile phone number and/or email address, may be displayed on
the Platforms and/or passed on to a passenger (if you are a driver) or a driver (if you are a
- As part of our rating system, the reviews you write will be published on the Platforms. The
reviews including your abbreviated name and photography are visible to all visitors of the
- We use analytics and search engine providers to assist us in the improvement and optimisation
of our Platforms
- It is explicitly requested by you (e.g. with when using social media authentication
- We may distribute parts of our Platforms (including the trips you have posted) for display on
our business partners’ websites through API or widgets. In these cases, some information from
your public profile may be displayed on these websites
- InterCity may also disclose your information if required to do so by law or in a good faith
belief that such access, preservation or disclosure is reasonably necessary to (i) respond to
claims asserted against InterCity, (ii) to comply with legal proceedings, (iii) to enforce any
agreement with our users such as our Terms and Conditions and our Privacy Notice, (iv) in the
event of an emergency involving the danger of public health, death or physical injury to a
person (v) in the framework of investigation or (vi) to protect the rights, property or personal
safety of InterCity, its members or others
- In the event that we sell or buy any business or assets, in which case we may disclose your
Personal Data to the prospective seller or buyer of such business or assets
- If InterCity or all or part of its assets are acquired by a third party, in which case
Personal Data held by it about its members will be one of the transferred assets
In accordance with applicable laws and where required with your consent, we may combine information about
you, including your Personal Data and cookie information, we send to and receive from our business
partners. We may use this information and the combined information for the purposes set out above
We draw your attention on the fact that if you decide to share your information, including Personal Data,
with us through our business partners’ connecting services, any of our business partners’ privacy
policies and/or notices may also be applicable to you, in addition to this Privacy Notice. We do not
control the collection and/or the processing of your information eventually made by our business
partners on their own platforms.
How do we use and moderate your messages?
We may review, scan, or analyse the messages you exchange with other members of our community through our
Platforms for fraud prevention, service improvement, customer support purposes, enforcement of the
contracts entered into with our members (such as our Terms and Conditions). For example, in order to
prevent the circumventing of our online booking system, we may scan and analyse messages sent through
our Platforms to check that they do not include any contact details or references to other websites.
We will never scan or analyse your messages with other members of our community for commercial and
advertising purposes. We may use automated methods to carry out the moderation of these messages.
What are your rights in respect of your personal data?
Where permitted by law, you may have the right to obtain a copy of Personal Data that we hold about you.
Before responding to your request, we may ask you to verify your identity and provide further
details so we can better respond to your request. We will endeavour to respond within an appropriate
timeframe and, in any event, within any timeframe required by law. If you want to exercise this right,
please contact us.
As a member of our Platforms, you can access the Personal Data we hold about you via your account to
correct, amend, or delete information that is inaccurate. You may also update or delete your Personal
Data by contacting us, using the contact details provided below (see section 13). You can also close
your account online at any time and have the right to object to the processing of your Personal Data.
Please note that in some cases we may retain certain information about you as required by law, or for
legitimate purposes. For instance, if we believe you have committed fraud or violated our Terms and
Conditions, we may want to keep some of your information to avoid that you circumvent the rules
applicable to our Platforms.
You also have the right to make a complaint to the relevant data protection supervisory authority or to
seek a remedy through the courts if you believe that your rights have been breached.
Cookies & similar technologies
To find out more, please see our Cookies Policy.
Confidentiality of your password
Where you have chosen a password which enables you to access certain parts of our Platforms, you are responsible for keeping this password
confidential. We ask you not to share a password with anyone.
Links to other websites and social media
Our Platforms may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link
to any of these websites, please note that these websites have their own privacy practices and that we do not accept any responsibility or liability
for these policies. Please check these policies before you submit any Personal Data to these websites.
Any changes we may make to our Privacy Notice in the future will be posted on this page. Where appropriate, we will notify you or seek your consent. Please
check back frequently to see any updates or changes to our Privacy Notice.
If at any time you would like to contact us with your views about our privacy practices, or with any enquiry relating to your Personal Data, you can do so
by way of our contact page or by sending a letter to the address mentioned at the beginning of this document.
Version dated April 2022